All complaints regarding possible violations of APCA Compliance Policies must be received in writing using the Compliance Complaint Form and can be submitted to us by:
1401 Rockville Pike, Suite 600
Rockville, MD 20852-1402
Please include as much information and detail as possible, including circumstances that form the basis of the complaint, documented evidence of the violation, and the complainant’s contact information for APCA internal use, should follow up be required.
Anonymous complaints are accepted. However, we encourage you to include your personal information in case we receive insufficient information and need to investigate the complaint further. If an anonymous complaint is received with insufficient information, we may have to discard the complaint.
Please review the following frequently asked questions. If you have additional questions, you can contact us at Compliance@APCA.org or call (800) 943-1709 and ask to speak with a Compliance Specialist.
You can only submit complaints against APCA Applicants, Candidates and Certificants who are seeking or have earned an APCA certification.
All complaints that we receive are investigated to the fullest extent possible based on the information available. Upon investigating the complaint, we will determine if the incident is a violation of APCA Compliance Policies, specifically any of the situations described in Section 1.1, “Compliance Violations.”
No. Anyone who has knowledge and documented evidence of an APCA Applicant, Candidate or Certificant violating APCA Compliance Standards may file a complaint.
You can verify the status of a Certificant using our online APCA Directory of Certificants.
Information on the status of APCA Applicants and Candidates is not available publicly. We can confirm their status after receiving your formal complaint.
No. All complaints must be submitted in writing and must include documentation substantiating the alleged violation before an investigation can be opened. This process ensures that the complaint is fully understood, the complaint has verifiable merit and that sufficient evidence has been received to warrant a full compliance investigation.
No, there is no time limit. We will accept all substantiated complaints.
No. The documentation provided with your complaint is the only information required from you. We may contact you to request additional information; however, you will not be asked to participate in any way during in the hearing process.
To check on the status of a complaint you have submitted, you may contact us at (800) 943-1709 and ask to speak with a Compliance Specialist.
APCA® is part of the non-profit Inteleos™ family of certification Alliances.